Any delivery dates given are estimates only and we shall not be liable for any loss, damage or expense suffered by the Buyer by reason (whether directly or indirectly) of the failure to meet any date estimated.

It is possible for deliveries to be delayed and we would not recommend that a fitter is booked until the carpet arrives and you are happy with it. We cannot accept any loss for delayed delivery.

Deliveries are arranged to be ‘kerbside’ which means that you are responsible for taking the item(s) from the delivery vehicle to your premises. Although most drivers are happy to help, they are not obliged to do so. We advise having help available.

We have 2 delivery options. If you have any questions regarding delivery, please contact us.

– Usually 3-5 days, it is a 9am-5pm delivery slot.
– Carpet weight restricted to 60kg. If you have purchased a heavier carpet and would like it cut down to a smaller size so Tuffnells quicker service can be used, please contact us.

– Can deliver any size/weight of carpet.
– Usually 2-3 weeks, you will be notified of the specific day prior to delivery.

Collection/Arrange your own courier
You are welcome to arrange your own collection or courier from our warehouses based in Bradford, West Yorkshire. Please contact us to arrange a collection date and time before arriving at the warehouse.

Any damage or shortages must be reported to us in writing (email is acceptable) within 7 calendar days of the date of the delivery being received. We cannot accept any claims after 7 days. We can only accept a claim for a shortage before the product has been cut into or laid.

Designer Carpet Outlet shall have no liability for any claim in respect of any defect in the Goods, which would be apparent on delivery and which is made after shipment, or in respect of any damage in transit.

Should a delivery driver attempt delivery of a product you feel is not in adequate condition, please refuse the delivery. Acceptance of the delivery would deem you receiving the carpet in acceptable condition.