Carpet FAQ’S

Why buy from us?
We offer some of the highest quality carpets for affordable prices.

Why pay more when you can pay less? Why get a low quality product when you get a high quality product for the same price?

Are the RRP’s real?

Yes, they are very real!
Go into any local shop, or check online and try to find our range of carpets cheaper. The brands of carpets we sell are also in the Palaces and Castles of The Royal Family, the wealthy such as Saudi Arabian Princes, and the stylish such as Louis Vitton.

Why are you so cheap?
We are a Factory Outlet, which means we stock clearance lines, job lots, slight seconds and surplus stock.

Are your carpets brand new, unused and with the usual manufacturers guarantees?
All our carpets are brand new and unused, straight from the manufacturers into our warehouse and put up for sale. As a Factory Outlet, no guarantees apply.

Why do some carpets not have manufacturer names?
Due to us being a factory outlet and offering such huge discounts without any manufacturers guarantees, some manufacturers prefer we don’t sell their products under their name.

What is a fault?
We inspect every carpet that we have in stock, if we can spot a fault on the carpet we take a picture of the fault and display its location.

How bad is a fault?
The majority of faults are very minor, some you probably wouldn’t notice unless we pointed them out. If the fault is what we would consider major, we reduce the price on them accordingly.

Can I collect from your warehouse?
Yes, if you wish to view/collect, just visit us during opening hours. To ensure the carpet you like is still in stock, please ring or send us a message.

Can you send me a sample?
Unfortunately, we don’t send out samples. If you go onto the manufacturers website, you should be able to order a free sample from them. If you need assistance with this, just contact us and we will help.

How accurate are the pictures?
We do try our best to ensure the colours of carpets shown in photography on this site are as accurate as possible. However, colours may appear slightly different from monitor to monitor. We therefore strongly recommend that you visit us or order a sample from the manufacturer. Please bear in mind that dye batches can also vary and therefore it may be possible that your carpet does vary slightly from the sample in either colour or texture or both.

What is a “Tube Line”?
As with all carpets, a “tube line” may occur approximately 40cm from an edge. This occurs when a carpet is rolled onto a tube and the inside edge crushes the pile or splits the pile in different directions. This is not a manufacturing defect and will return to normal, it does not affect the wear life of your carpet.

Underlay FAQ’S

Why are you so cheap?

We are the ONLY purchaser of these underlays prior to the completion of the manufacturing process, and we manage the completion in our own warehouse to save on the costs, which reduces the selling price.

Is your underlay brand new, unused and with the usual manufacturers guarantees?

All our underlay is brand new and unused, straight from the manufacturers into our warehouse for completion. As the manufacturing is completed by us and not the manufacturer, their guarantees are not valid.

What is the width and length of the underlays?

We don’t quote these figures as they are, in most cases, irrelevant. Underlay is fitted in pieces, so as long as the total area (m2) is correct, it will fit fine.

Why do you not state which specific model of underlay I will receive, you only state the weight?

We sell rubber bubble/waffle underlays by weight. The reason for this is that there are hundreds of different rubber bubble/waffle underlays on the market. The main difference between them is the weight and there are only five main weight classes. The higher the weight, the better the quality.

Why do some of the underlays have branding on and others don’t?

There are very few actual manufacturers of rubber based underlays, they make the underlays for the rest of the underlay companies, wholesalers and retailers.
Some of these underlays are the same products but with different branding or the branding removed. For example, Duralay Treadmore is also sold in John Lewis, but with no branding on, even though it’s the same product.

What does “Graded” mean?

We class our stock as graded as we manage the completion of the manufacturing process in our warehouse and they may contain minor imperfections. None of them affect the usage of the underlay at all.

Do you sell underlay by the metre?

Yes we can do, just ring or email and we will quote you.