All deliveries are arranged to be ‘kerbside’ which means that you are responsible for taking the item(s) from the delivery vehicle to your premises. Although most drivers are happy to help but they are not obliged to do so.
Any dates given by the Seller are estimates only and the Seller shall not be liable for any loss damage or expense suffered by the Buyer by reason (whether directly or indirectly) of the Seller’s failure to meet any date estimated.
Our chosen carriers are national companies. It is possible for deliveries to be delayed and we would not recommend that a fitter is booked until the carpet arrives. We cannot accept any loss for delayed delivery.
Important Info: Please note when accepting a delivery, you sign it as ‘delivered in good condition’. If the packaging is damaged then do not accept the delivery or sign it as damaged packaging. Although damaged packaging does not necessarily mean the good(s) will be affected too, but we cannot accept a claim if you do not highlight any inspected damage when receiving the delivery. We advise for no fitter to be booked before you receive your item(s) and you are happy with it.
You are welcome to arrange your own collection from our warehouse based in Bradford, West Yorkshire. Collection of the carpet can be available on the same day of ordering. If you are travelling far, please contact us to arrange a collection date and time before arriving at the warehouse.
Any damage or shortages must be reported to us in writing (email is acceptable) within 7 calendar days of the date of the delivery being received. We cannot accept any claims after 7 days. We can only accept a claim for a shortage before the product has been cut into or laid.
The Seller shall have no liability for any claim in respect of any defect in the Goods, which would be apparent on inspection and which is made after shipment, or in respect of any damage in transit.
If within 14 days of receipt of goods you wish to return any items then this can be done.
You are responsible for the return shipping. You can arrange the return delivery or we can do it for you.
The full value of the original order will be refunded less the re-stocking fee as detailed in the terms and conditions and the return shipping cost.
We regret that we cannot accept returns once the item has been cut into or used in any other way.
If an item is not as described we will ask for a picture to be emailed to identify the problem(s). If we deem the item to be not as described we will arrange collection free of charge or offer some monetary reimbursement.