By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site.

We require payment of the whole of the price for the goods that you order before your order can be processed. Once payment information and order details have been received we will confirm that your order has been received and will then process the order, you will receive an email to this effect. Acceptance of your order and the completion of the contract between us (Designer Carpet Outlet) and you (the customer) will take place once the goods have been paid for in full and dispatched by us. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order or payment does not constitute our acceptance of your order. In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the option to proceed with this revised order at the correct price/description or to cancel the order. In these circumstances, upon cancellation, your payment method will be refunded in full.

We cannot accept any claims for consequential loss for late delivery, damaged or faulty goods or errors or emissions. We would recommend that all products are checked for size, colour and quality ordered before cutting into the product as returns can not be accepted once the product has been cut.

Orders must leave our premises within 14 days from your order date.
After 14 days, any items left on our premises will then incur a £20 per roll, per day charge for storage which will need to be paid to us prior to the items leaving our premises.
Any items left on our premises for longer than 28 days will be resold and no refund given to the customer.


On many products featured on our site we show an RRP – this Recommended Retail Price is the typical price you would find in a high street shop. Many of these RRP’s are also based on the manufacturer suggested price. The RRP is not a “Was” price and does not constitute a sale situation.

Substitute Goods

If the product you order becomes unavailable we will contact you at the earliest opportunity to arrange a full refund or allow you to select a similar product with any difference in price being collected or returned.

Shading and flattening of carpets

In common with all pile fabrics, carpets may shade and show pile reversal. This occurs when the pile is brushed or lies in different directions and therefore reflects light differently. The extent to which your carpet will show the effects of shading depends upon its construction, design and use. Some carpets, such as Saxony, will probably show your footprints and this is a shading effect. This is not a manufacturing defect and will not affect the wear life of your carpet. Carpets will also flatten with time, particularly in high wear areas such as main walkways, stairs and in-front of sofas, etc.


A great deal of effort has been made to ensure the colours of carpets shown in photography on this site are as accurate as possible. However, colours may appear slightly different from monitor to monitor.
Dye batches can also vary and therefore it may be possible that your carpet does vary slightly from the sample in either colour or texture or both.
We make every effort to match varying lots to, as near as possible but an exact colour match cannot be guaranteed. In addition, as all pile carpets are liable to shading and pile pressure, which is outside the control of us, we cannot accept responsibility.


In terms of tolerance of the carpets, slight size variations cannot be avoided but we warrant that tolerance should be within BS 3655, i.e. 1.25% either way.